CXO - Expert Guidance for Ambitious Leaders

Privacy Policy

Last Updated: 8 October 2026

At CXO Steps, trust and confidentiality are at the heart of every coaching relationship.

We understand that conversations about your career, leadership, ambitions, challenges and decisions can be deeply personal. You may discuss things with us that you would not necessarily discuss with colleagues, employers or even people close to you.

We take that trust seriously.

This Privacy Policy explains how CXO Steps Private Limited (“CXO Steps”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you interact with us. This includes when you visit our website, enquire about our offerings, request a 1:1 Career Diagnosis, communicate with our team, or participate in a coaching journey.

Our aim is to be clear about what information we collect, why we collect it, how it is used and the choices available to you. Just as importantly, we want you to understand the principles that guide us: discretion, confidentiality, responsible use of information and respect for your privacy.

Depending on the offering or interaction, we may provide additional information when we collect your personal information. Such information may explain specific uses of your information and should be read together with this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to information collected through:

our website, www.cxosteps.com
enquiries and communications with CXO Steps
1:1 Career Diagnosis requests
coaching and related offerings
communications through email, WhatsApp, telephone or other channels
interactions with our team, coaches and representatives
other services, platforms or experiences where this Privacy Policy is referenced.

By interacting with CXO Steps, you acknowledge that your personal information may be handled as described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with CXO Steps.

Information you provide to us

This may include:

your name
email address
telephone number
location
job title and organisation
professional experience and career history
information about your career aspirations and goals
information you choose to share during a Career Diagnosis or other discussions with our team
information relevant to identifying an appropriate coaching offering or coach
communications you have with CXO Steps
information you provide when you register for, purchase or participate in our offerings.

Some of this information may relate to your professional circumstances, career decisions, leadership challenges or personal perspectives that you voluntarily choose to share with us.

You are not required to provide information that is not necessary for the particular interaction or service.

Information collected automatically

When you visit our website, we may also collect certain technical information, such as:

IP address
browser and device information
pages visited
approximate location derived from technical information
how you interact with our website
referring website or source
information collected through cookies and similar technologies.

We use this information primarily to understand website usage, improve our digital experience and maintain website security.

3. How We Use Your Information

We use personal information for purposes such as:

Providing our offerings

We may use your information to:

respond to your enquiries
arrange your Career Diagnosis
understand your career objectives and requirements
identify relevant coaching offerings
match you with an appropriate coach
facilitate your coaching journey
communicate with you regarding your engagement with CXO Steps
provide customer support.

Understanding your requirements

The information you choose to share with us helps us understand your professional context and what you are looking to work towards.

This may include your experience, career goals, leadership aspirations, challenges or the type of support you are seeking.

We use this information to make our recommendations more relevant and personalised.

Improving CXO Steps

We may use information to understand how people interact with our website and offerings, improve our processes, develop our content and enhance the experience we provide.

Communications

We may use your contact information to send:

information relating to your enquiry or engagement
appointment and service-related communications
relevant updates
information about CXO Steps offerings, events or content, where permitted.

You can opt out of promotional communications at any time.

Legal and security purposes

We may also use information where reasonably necessary to:

comply with applicable legal or regulatory obligations
protect our rights and interests
prevent fraud, misuse or security incidents
maintain the security and integrity of our systems.

4. Confidentiality and Coaching Information

Confidentiality is a fundamental part of the CXO Steps experience.

We recognise that executive coaching often involves conversations about matters that are commercially, professionally or personally sensitive.

Information you choose to share with CXO Steps in connection with your career or coaching journey is handled with care and discretion.

Where information needs to be shared with a coach for the purpose of providing your coaching experience, we share only information reasonably necessary for that purpose.

We do not use your coaching conversations or personal career discussions for unrelated purposes without an appropriate basis or your consent, where consent is required.

Important distinction

The confidentiality of your coaching relationship may also be governed by the arrangements between you and your coach and by applicable professional or legal obligations.

If you are participating in coaching through an employer or another organisation, there may also be specific arrangements regarding what information is shared with that organisation. Where applicable, these arrangements should be explained to you before or during your engagement.

We encourage you to ask questions if you are unsure about what information may be shared and with whom.

5. How We Share Your Information

We do not sell your personal information.

We may share information where reasonably necessary to provide our offerings, operate our business or meet legal obligations.

This may include sharing information with:

Coaches

Where you engage with CXO Steps for coaching, relevant information may be shared with the coach selected or recommended for you so that the coach can understand the context of your engagement and provide appropriate support.

Service providers

We may work with trusted third-party providers that support functions such as:

website hosting
CRM and customer management
email communication
WhatsApp or other communication platforms
analytics
technology and infrastructure
payment processing
security and technical support.

These providers may process information on our behalf and are expected to handle it appropriately.

Legal or regulatory authorities

We may disclose information where required by applicable law, regulation, legal process or a valid governmental request.

We may also disclose information where necessary to protect the rights, safety or security of CXO Steps, our users or others.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

make the website function properly
understand how visitors use the website
improve website performance
remember certain preferences
support analytics and marketing activities, where applicable.

You may be able to manage cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

7. How We Protect Your Information

We take reasonable steps to protect the personal information entrusted to us against unauthorised access, misuse, loss, alteration or disclosure.

These measures may include appropriate technical, organisational and administrative safeguards.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

For this reason, while we take privacy and security seriously, we cannot guarantee absolute security of information transmitted to or stored by us.

8. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our offerings, maintaining appropriate business records, resolving disputes, complying with legal obligations and protecting our legitimate interests.

The length of time information is retained may depend on:

the nature of the information
the purpose for which it was collected
whether you have an ongoing relationship with CXO Steps
applicable legal or regulatory requirements.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable requirements.

9. Your Rights and Choices

Depending on applicable law, you may have rights relating to your personal information.

These may include the ability to:

request access to information we hold about you
request correction of inaccurate or incomplete information
request deletion of information where applicable
withdraw consent where processing is based on consent
opt out of certain marketing communications
raise concerns about how your information is handled.

To exercise an applicable right or raise a privacy concern, you can contact us using the details provided below.

We may need to verify your identity before processing certain requests.

10. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, platforms or services.

These third parties operate independently and may have their own privacy policies and practices.

CXO Steps is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review their privacy policies before providing personal information to them.

11. International Data Transfers

Some of our technology, service providers, coaches or business partners may operate from locations outside India.

Where personal information is transferred or processed across jurisdictions, we take reasonable steps to ensure that such processing is carried out in accordance with applicable requirements and appropriate safeguards.